FAQs

FAQS

Here are answers to some common questions. 

  • How long does it take to build a pool?

    Pool construction is dependent on many factors: time of year, weather, site and building conditions, and the building department permitting process. Once permitted, 6-8 weeks from the day of breaking ground is a typical timeline.

  • When is the best time to schedule a pool build?

    Thinking ahead to summer swimming would require a backwards mapping well into the winter before. Designing and approving the plan is just the beginning. Schedules fill up fast in the Spring as everyone wants a pool for summer. Plan ahead and contact us early. With a little advanced planning, we can get you in the water by summer.

  • How do you come up with a design for my yard?

    The initial consultation involves a discussion of your needs and wants for the project. A visual inspection of the site and measurement of the property begins the process. This consultation is for homeowners to express any specific elements that they would love to see in their project. Our second consultation involves a detailed drawing and making adjustments and modifications so that the design is perfect for you and your budget.

  • What is the warranty for my new pool?

    Our warranty is one of the best in the industry. We offer a lifetime structural warranty, and an extended manufacturer’s warranty on pool equipment

  • How often should I test the pool water?

    This is probably the most common pool care question we hear daily, and for good reason. Testing and balancing pool water is one of the most important aspects of pool maintenance. The answer for water testing frequency depends on a number of factors, including temperature, pool size, number of swimmers, and how frequently the pool is used. Warmer temperatures and higher usage require more frequent testing.


    During the peak of swimming season, the average pool should be tested for sanitizer levels and pH balance at least two or three times per week. Test for total alkalinity (TA) at least once per week. Other aspects of water chemistry, including calcium hardness (CH), cyanuric acid (CYA), total dissolved solids (TDS), and the presence of metals and phosphates can be tested less frequently, at least once per month. The same holds true for salt levels in salt water pools, which aren’t as prone to rapid fluctuations. If you have a bunch of guests over, additional testing may be needed before and after the pool party.

  • How do I balance my pool water?

    The first step in balancing pool water is to test it. There are many ways to test pool water, including test strips, liquid or titration test kits, or you can take a sample in for testing at your local Leslie's store. Make sure the levels are within the following recommended ranges:


    Free Available Chlorine (FAC): 1-4 parts per million (PPM)

    Total Available Chlorine (TAC): 1-4 PPM, within 0.2 PPM of FAC

    Bromine: 2-8 PPM

    Biguanide: 30-50 PPM

    pH: 7.4-7.6

    Total Alkalinity (TA): 80-120 PPM

    Calcium Hardness (CH): 200-400 PPM

    Cyanuric Acid (CYA): 30-100 PPM (80-100 PPM for salt pools)

    Total Dissolved Solids (TDS): Less than 2500 PPM

    Metals (Copper/Iron): 0 PPM

    Phosphates: 0 PPM

    Salt: 2700-3400 PPM

    If your test results fall outside those ranges, you’ll need to re-balance the pool. Most aspects of water chemistry can be adjusted and managed with water balancing pool chemicals. Sanitizers, pH, and total alkalinity will need to be adjusted most frequently, and those chemicals are readily available at your local Leslie’s. Metals and phosphates can also be managed and removed with specialty products. For high levels of calcium hardness, total dissolved solids, cyanuric acid, and salt, it’s best to manage the water so the levels don’t get out of control. When this happens, the best solution is usually to partially drain the pool and add pure, fresh water to dilute those levels.

  • How often should I shock the pool?

    Again, this largely depends on temperatures and pool usage. In general, most pool owners shock their pool once a week after swimming season starts. You should also shock the pool after significant rains, during periods of hot weather, or after heavy usage. All of these events can quickly use up the existing chlorine residual in your pool. Not sure if your pool needs shock? Run a water test! To maintain a sanitary pool and prevent the unpleasant effect of chloramines, take a close look at the Free Available Chlorine and Total Available Chlorine levels. Ideally, these two readings should be identical or within 0.2 PPM of each other. The wider the gap, the more urgently you need to shock the pool. Refer to the water balance recommendations above during testing.

  • Do I really need to brush my pool?

    Yes! One thousand times, YES. This is such an important pool care question. Using a pool brush is one of the most commonly overlooked parts of pool maintenance, and it plays an important role in making sure your pool stays clean. Brushing the pool agitates the water, prevents algae spores from taking a hold on pool surfaces, and helps prevent unsightly stains and waterline scale. Make it a part of your maintenance routine to brush the pool at least once or twice per week. An automatic pool cleaner that scrubs the floors, walls, and waterline can greatly reduce the amount of time needed to manually brush each week. Even so, it’s extremely important to also scrub the corners and other areas of the pool that may not get much circulation. These areas are notorious harbors for algae growth.

  • How often should I clean the pool filter?

    There’s really not a magic formula that will tell you how often to clean your pool filter. Again, it depends on how often the pool is used, the size of the filter, how much debris gets tracked into your pool, and whether or not you have a suction side pool cleaner. All of these factors will influence the amount of time between cleanings. No matter which type of pool filter you use — sand, cartridge, or diatomaceous earth — the rule of thumb is to clean the filter when the pressure gauge reads 8-10 PSI higher than the pressure reading when it’s clean.

  • How long should I run the pool pump?

    During swimming season, the pool must turn over (meaning all water should circulate through the filtration system) at least once per day. For most pools with an adequately sized pump, this usually means about 8 hours per day (12+ hours per day with a variable speed pump). Not only does this help keep the pool chemicals evenly distributed, but circulation also prevents algae growth and other issues. To calculate pool pump run time, simply divide the pool volume by the pump’s turnover rate (gallons per minute or per hour). For example, a 20,000 gallon pool with a pump that pushes 2,500 gallons per hour would need to run exactly 8 hours per day. Run the pump longer if temperatures soar into the 100s, if you’re fighting an algae bloom, or if there’s been a significant weather event such as a dust storm or heavy rainfall.

  • What’s causing my pool water to be cloudy?

    More often than not, the answer to this pool care question lies in the water balance ... or lack thereof. Poor circulation can also play a role in your murky water woes. There are a few steps to take to clear your cloudy pool water. Test and balance the water, shock the pool if needed, check to see if the pool filter needs to be cleaned, and make sure the pump and skimmer baskets are clean and clear of debris. All else aside, sometimes your pool just needs a good clarifier every once in a while. We recommend Leslie’s Ultra Bright Advanced to help clear up your cloudy pool water fast.

  • How do I get rid of algae?

    As the saying goes, an ounce of prevention is worth a pound of cure. The best way to eliminate algae is to prevent it from taking over your pool in the first place. This can be done with healthy water balance, brushing, and circulation. But if you find yourself grappling with an algae bloom, fear not! We’ve got you covered. First, you need to know which type of algae you’re dealing with. Green algae is the most common, followed by yellow algae. Thankfully, they’re both fairly easy to get rid of. Black algae is much less common, but its deep roots make it much more difficult to eliminate. Check out our blog post, How To Prevent and Remove Algae, for more helpful tips and a detailed guide on how to get rid of algae, no matter the type.

  • How do you repair a pool cover?

    If you notice a small hole or tear in your pool cover, it’s important to repair it as quickly as possible. The cover is your pool’s primary defense against debris and sunlight, and you want to keep that armor strong. Weak spots in the cover can become a much bigger problem seemingly overnight. Nip the problem in the bud with a pool cover repair kit. Holes up to 8 inches can be easily fixed with a pool cover patch. Patches are available for all types of pool covers, from standard winter covers to solid or mesh safety covers. Most cover patch kits are peel and stick, applied to either side of the cover. For larger holes, consider the age of the cover and the extent of the damage. Industrial sewing companies can repair safety covers for a fee.

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